This page restates commitments already published on /automation-sprint, verbatim. It adds no new terms; where terms don't exist yet, it says so instead of inventing them.
Automation Sprint
Is there a refund? Yes — full refund any time before the build phase starts if the scope isn't right.
If discovery shows the work is bigger than a sprint, we tell you before you pay and refund in full if you'd rather not proceed.
What if my workflow is more complicated than $5,000 of work? We find that out in week one and tell you immediately — with a full refund if you'd rather stop, or a quote for the real scope if you'd rather continue.
Custom builds and retainers
There are no published refund terms for custom builds or retainers yet — the contract stack that would carry them is not final, and we won't publish invented ones. Until those terms exist, any refund question about a build or a retainer is answered in writing before you pay.
How to ask for a refund
Write to us from the contact page and we reply within one business day — the next business morning outside published hours. The operational detail the record does not fix yet — processing window and the exact rail the money returns on — gets answered in writing in that reply, not guessed at here.